Introduction

Booking Policy

All bookings at Eternal Monsoon are subject to availability and must be made through our official website, phone, or authorized partners. Key policies include:

• Confirmation: A valid credit card or advance payment is required to confirm your reservation.
• Cancellations: Cancellations made 7 days prior to arrival incur no charge; within 7 days, a one-night fee applies.
• Modifications: Changes to bookings are subject to availability and may incur additional charges.

Guests must provide accurate personal details during booking. We reserve the right to cancel bookings if fraudulent information is detected.

Payment Terms

Payments for services at Eternal Monsoon must adhere to the following:

• Accepted Methods: We accept major credit cards, bank transfers, and select digital payment platforms.
• Deposits: A deposit may be required for certain bookings, such as events or group reservations.
• Refunds: Refunds for cancellations or modifications are processed within 14 days, subject to our cancellation policy.

All charges are in Indian Rupees (INR) unless otherwise stated. Additional taxes or service fees may apply as per government regulations.

Check-In and Check-Out

Our check-in and check-out policies ensure a smooth experience:

• Check-In: Check-in time is 2:00 PM. Early check-in is subject to availability and may incur a fee.
• Check-Out: Check-out time is 12:00 PM. Late check-out requests are accommodated based on availability.
• Identification: Guests must present valid government-issued ID at check-in for security purposes.

Failure to check out on time may result in additional charges. We strive to accommodate special requests to enhance your stay.

Guest Conduct

We expect all guests to adhere to the following conduct guidelines:

• Respect: Treat staff, other guests, and property with respect. Disruptive behavior may lead to removal without refund.
• No Smoking: Smoking is prohibited in indoor areas; designated outdoor areas are available.
• Pets: Pets are not allowed, except for registered service animals with prior approval.

Eternal Monsoon reserves the right to refuse service or terminate stays for non-compliance with these rules.

Event Policies

Hosting events at Eternal Monsoon requires adherence to:

• Deposits: A non-refundable deposit is required to secure event venues.
• Cancellations: Event cancellations within 30 days incur a 50% fee; within 7 days, the full fee applies.
• Liability: Guests are responsible for any damage caused to venues or equipment during events.

Our team will work with you to ensure compliance with local regulations and a seamless event experience.

Limitation of Liability

Eternal Monsoon is not liable for:

• Loss or Damage: Loss of personal belongings or damage to property during your stay.
• Third-Party Services: Issues arising from services provided by external vendors, such as tour operators.
• Force Majeure: Cancellations or disruptions due to natural disasters, strikes, or other uncontrollable events.

We recommend guests secure travel insurance to cover unforeseen circumstances.

Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. Eternal Monsoon operates in accordance with international compliance requirements to ensure a safe and secure user experience.

User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

Contact Information

For questions or concerns related to our policies, please contact us at [email protected].